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Three (3 Hg): better to cheat, it '?!

behavior implemented by the operator these days Three (3 Hg) is considered a real scam against their customers and how they are doing is borderline of legality. These days

Three is sending a SMS to customers who have a plan Super3 , SuperTua and similar where you wrote the following:

"From 1 / 09 change your plan. For new conditions and withdrawal without penalty, except costs of 3, free call 4371 or click the http://portale3.tre.it/Super3.

What will change for you, especially if you have a plan Super3?

• calls pass 10 to 12 cents / min
• SMS pass 10 to 12 cents each.
• as call goes from 15 to 16 cents
• the auto for incoming calls declined from 10 to 5 cents / min
• the auto for SMS drops from 4 to 2 cents
• the minimum threshold to receive the auto-switch 3 to 5 € / month
  

In practice, a mean increase of 20% regarding rates and a decrease of 50% of the value of 'auto-recharge. In our opinion

Three of the behavior is wrong and not entirely legal, because:

• have warned users of changes to an existing agreement, by SMS, without using a registered letter r.
• are changing a prior contract with users
• have included a clause expressly authorizing them to amend the contract at will (think it is legal?)
• who took a phone through a free will return without receiving back the sum paid for (in some cases from 100 to 300 €).
  

In many forum is discussing how to defend themselves from this abuse, but many users seem to be more 'that disoriented. Also note the strategic period in which three decided to do this: August! In this period many people will be on holiday, many offices will be closed and there will indeed be far less time to make a decision and defend themselves.

For now we have no clear on what is actually should do. In the meantime there are those who should fill out this form to send: http://www.aduc.it/dyn/sosonline/modulistica/modu_mostra.php?Scheda=177181

in which intimate operator not to make the rate change.

Who had more information on how to proceed can 'send us your comments through this blog.